Duties of a Sales Office Manager:
* Lead, motivate, and develop the office-based sales team to deliver excellent customer service and meet sales objectives.
* Provide coaching, training, and performance management to support individual and team development.
* Foster a collaborative, accountable, and positive working environment.
* Oversee all inbound customer enquiries relating to pricing, stock, lead times, and orders.
* Ensure accurate and timely order processing, quotations, and customer communication.
* Monitor and manage workload distribution across the team.
* Build strong customer relationships by providing effective support and solutions.
* Resolve escalated customer issues efficiently while maintaining a professional and customer-first approach.
* Support the external sales team by coordinating customer follow-up, quotations, and lead management.
* Track and report on sales office KPIs, including service levels, order accuracy, and sales performance.
* Identify opportunities to streamline processes, improve efficiency, and enhance customer experience.
* Work closely with supply chain, marketing, and finance teams to ensure smooth operations.
Previous experience managing a sales office or customer service team
* Experience within the electrical distribution or related industry
* Technical knowledge of cables, accessories, or related electrical products
* Strong leadership and people management skills, with a proven ability to motivate and develop staff.
* Excellent communication and problem-solving skills with a customer-first mindset.
* Solid understanding of sales processes, order management, and account support.
* Proficiency in CRM systems and Microsoft Office
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