As a member of theShipBobTeam, you will...
* Grow with an Ownership Mindset :We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
* Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
* Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Kettering, United Kingdom
Role Description:
As a Senior Transportation Specialist, you willoperateas an experienced execution lead withinShipBob’scarrier and final mile network. Working within the frameworkestablishedby the Carrier Manager, you will driveday-to-daycarrier coordination, pickup execution, and issue resolution across your assigned scope—ensuring freight movesreliablyand operational risks are addressed early.
You will partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends that require escalation or carrier-level accountability. This role plays a critical part in sustaining service reliability, quality, and consistent execution across final mile and freight operations. This role reports toSenior Manager, Freight Operations.
Whatyou’lldo:
You will support andmonitorcarrier execution across assigned sites, ensuring established processes arefollowedand service risks are addressed promptly.
* Monitor ontime carrier pickups across assigned sites and CPTs usingToolBob. Initiatefollow-upvia Teams or COPS tickets when data ismissingor pickups are at risk.
* Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager whenadditionalcapacity is required.
* Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution.
* Support misdelivered gaylord investigations by capturing required details and escalating through theappropriate operationalchannels.
* Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuringtimelyacknowledgment, resolution, and updates for complex issues.
* Respond to urgent carrier inquiries in line with established SLAs and escalation guidance.
* Other duties as assigned
Final Mile Operations
You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations.
* Maintain andmonitorfinal mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders.
* Coordinate ad hoc pickup requests and capacity exceptions directly with carriers tomaintaincoverage outside of standard schedules.
* Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed.
* Process final mile POD requests on behalf of merchants, ensuring timelyfollow-upand completion.
* Other duties as assigned
You will provide execution support for routine freight movement and documentationas needed.
* Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchantspecific compliance requirements.
* Assistwith dedicated freight routing coordination as needed, partnering with the Carrier Manager and fulfillment center teams to support route execution.
* Work with Merchant Success and fulfillment center operations to resolve documentation gaps and booking exceptions.
* Other duties as assigned
Forecasting & Reporting
You will contribute to forecast accuracy and operational visibility through structured reporting and monitoring.
* Distribute weekly carrier forecastsin accordance withthe approved carrier list and forecast SOP.
* Monitor forecast accuracy using S&OP PowerBI;flag material variances for review with the Carrier Manager.
* Compile andsubmitdaily operational reporting inputs, including DBR contributions and end-of-daytracking orexceptionsummaries.
* Configure carrier pickup holidays at the start of each month tomaintainschedule and forecast accuracy.
* Other duties as assigned.
Performance & Quality
You will helpmaintainservice quality through trend monitoring, escalation, and SOP support.
* Monitor carrier performance trends within assigned scope and escalate recurring service issues or regional anomalies to the Carrier Manager.
* Action executionlevel quality items assigned by the carrier quality team andensuretimelyclosure within the region.
* Support the development and ongoing maintenance of transportation SOPs and operational documentation.
* Other duties as assigned
Whatyou’llbring to the table:
* Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; equivalent experience considered.
* 3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination.
* Solid working knowledge of carrier operations — pickup execution, service failure patterns, and carrier accountability practices.
* Strong organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously.
* Proficiencyin Microsoft Excel and familiarity with BI or reporting tools; Power BI and TMS/LMS experience a plus.
* Clear communicator — comfortable coordinating with carriers,escalating toleadership, and updating merchant-facing teams on operational status.
* Proactive and solutions-oriented — youidentifyissues early, follow through on resolution, and bring structure to fast-moving operational situations.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
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