2nd Line Technician
Location: Ringwood, Hampshire, BH24 + Hybrid home working
Salary: £26,000 - £30,000, DOE + Profit Share + Benefits
Hours: 37.5 hours per week
Contract: Full time, Permanent
2nd Line Technician - The Role
We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
You will also be:
Receiving technical escalations from 1st Line.
Performing routine maintenance checks and updates.
Supporting the 1st line team and knowledge sharing.
Progressing and closing incidents and requests.
Liaising with internal and external customers.
Skills & Experience
A good knowledge of IT troubleshooting and problem solving.
Experience within an IT customer service environment.
Taking responsibility for your workload.
Be helpful and approachable.
Excellent time management skills.
Good communicator.
Working knowledge of ITIL.
The Package
Ongoing training and support.
Company Profit Share (first £3,600 is tax free).
22 days annual leave plus bank holidays, increasing with length of service.
Birthday as additional paid leave.
Additional paid leave (dependent on com...