Job overview
The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.
The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
All agents participate in cover service for other reception areas on a rotational basis and adopt a flexible approach to working.
Main duties of the job
·Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas.
1. Responsible for clerical processes associated with the non-attendance of outpatients.
2. Responsible for dealing with telephone enquiries from staff, wards, and other departments.
3. Monitor own performance against agreed objectives as identified in the appraisal process.
Please see job description
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Detailed job description and main responsibilities
Full details of role and responsibility can be found in the attached job description and person specification
Staff benefits
4. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
5. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
6. Excellent pension
7. Cycle to work scheme
8. Salary sacrifice car scheme
9. Wellbeing programme
Person specification
Education/Qualifications
Essential criteria
10. RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math’s.
Desirable criteria
11. Other relevant IT qualifications
Experience
Essential criteria
12. Have experience of working in an office environment
13. Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable criteria
14. Have experience of working with members of the public. Including patients/service users
15. Familiar with all office equipment
16. Experience of working in healthcare setting
Skills and Abilities
Essential criteria
17. •Effective time management skills •The ability to prioritise and plan conflicting and complex work demands.
18. •An excellent telephone Manner
19. •Outstanding communication Skills
20. •Advanced keyboard Skills •The ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
21. •A caring and sensitive attitude when communicating with staff and patients. •A mature disposition •Ability to be numerate and provide statistical data accurately
Desirable criteria
22. •Patient administration background •Knowledge of the EPR system
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 09/04/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.