Your newpany
My client is seeking a dynamic and proactive individual with a can - do attitude to join their team as a customer service administrator.
The primary goal of this role is to ensure the continuity of customer care and support for the organisation's customer and client base. You will be assisting the service team and manager with overseeing administrative support, engineering staff and other business areas to maintain high standards of customer care.
Your new role
Schedule engineers effectively and timely
First line ofmunication for all customers, ensuring customer support levels meet agreed contract standards
Escalate customerplaints as needed
Log reactive calls and coordinate engineer's jobs daily
Monitor engineer attendance
Ensure all calls are handled quickly and efficiently
What you'll need to succeed
Scheduling / Planning experience is desirable or experience within a similar role.
Experience working in customer care / Helpdesk
Experience working with MS Office packages
Experience of handling purchase orders
Ability to prioritise tasks and work under pressure
Strongmunication and written skills
Good numerical skills
Ability to work as part of a team
What you'll get in return
Free parking on-site
Annual bonus
20 days holiday plus BH - Holiday increases with years of service
Staff lunches on a Friday