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Workplace Experience Coordinator, Birmingham
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Client:
JLL
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2dab5692aefd
Job Views:
11
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Experience Coordinator (30 Hours Per Week)
About The Role
The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.
Key Responsibilities
Experience
Ensuring the client and their customers receive a first class experience from the moment they enter the site
Hospitality is booked, set up and cleared away efficiently
Proactively take steps to enhance the experience in advance of customers visits
Facilities Maintenance
Coordinate with vendors and suppliers for routine maintenance and repairs
Perform regular inspections of facilities and report any issues or deficiencies
Respond to facility-related service requests in a timely manner
Monitor and schedule preventative maintenance activities
Develop and implement facilities maintenance schedules and procedures
Source and evaluate vendors and service providers
Negotiate contracts and service level agreements
Manage vendor relationships, ensuring quality and timeliness of services
Monitor vendor performance and address any issues or concerns
Process invoices and maintain financial records related to facility services
Project Coordination
Assist with the planning and execution of facility-related projects
Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met
Track project progress and provide regular updates to management
Manage project budgets and expenses
Ensure compliance with relevant regulations and standards
Health and Safety
Ensure compliance with health and safety regulations in the workplace
Conduct regular inspections to identify and address safety hazards
Develop and implement emergency response plans and procedures
Coordinate training programs for employees on safety and emergency procedures
Maintain accurate records of safety inspections and incidents
Qualifications
Proven experience in facilities coordination or related role
Sound knowledge of facility management principles and practices
Excellent organizational and multitasking abilities
Strong interpersonal and communication skills
Proficient in using facility management software and tools
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Familiarity with health and safety regulations and best practices
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs.
#LI-JA1
Location:
On-site –Birmingham, GBR
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Experience Coordinator (30 Hours Per Week)
About The Role
The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.
Key Responsibilities
Experience
1. Ensuring the client and their customers receive a first class experience from the moment they enter the site
2. Hospitality is booked, set up and cleared away efficiently
3. Proactively take steps to enhance the experience in advance of customers visits
Facilities Maintenance
4. Coordinate with vendors and suppliers for routine maintenance and repairs
5. Perform regular inspections of facilities and report any issues or deficiencies
6. Respond to facility-related service requests in a timely manner
7. Monitor and schedule preventative maintenance activities
8. Develop and implement facilities maintenance schedules and procedures
Vendor Management
9. Source and evaluate vendors and service providers
10. Negotiate contracts and service level agreements
11. Manage vendor relationships, ensuring quality and timeliness of services
12. Monitor vendor performance and address any issues or concerns
13. Process invoices and maintain financial records related to facility services
Project Coordination
14. Assist with the planning and execution of facility-related projects
15. Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met
16. Track project progress and provide regular updates to management
17. Manage project budgets and expenses
18. Ensure compliance with relevant regulations and standards
Health and Safety
19. Ensure compliance with health and safety regulations in the workplace
20. Conduct regular inspections to identify and address safety hazards
21. Develop and implement emergency response plans and procedures
22. Coordinate training programs for employees on safety and emergency procedures
23. Maintain accurate records of safety inspections and incidents
Qualifications
24. Proven experience in facilities coordination or related role
25. Sound knowledge of facility management principles and practices
26. Excellent organizational and multitasking abilities
27. Strong interpersonal and communication skills
28. Proficient in using facility management software and tools
29. Ability to work independently and as part of a team
30. Strong problem-solving and decision-making skills
31. Familiarity with health and safety regulations and best practices
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs.
#LI-JA1
Location:
On-site –Birmingham, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
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