Our successful and growing client is looking for an exceptional Client Manager to join their team.
In this largely customer service focused role, the successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B, and have the capacity to communicate at all levels. You will have a solid background in Customer Service, be confident in Excel and Google Sheets, and ideally have Shopify and courier portal experience. Experience within the Furniture industry would be highly attractive but is not essential!
Responsibilities
* Communicating with customers in a professional manner.
* Sales order processing and administration.
* Liaising with Interior Designers.
* Resolving customer queries by phone and email.
* Continually updating the system.
Personal Skills
* Good written and verbal communication skills.
* A customer-driven approach with the ability to take a balanced view in resolving queries.
* Ability to prioritise their workload and complete tasks to tight deadlines.
* A positive attitude to work, offering flexibility, commitment, and support in a busy environment, including completing additional tasks and duties as requested by management.
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