As a Service Leader within our homelessness service, you will play a key role in leading a dedicated team to deliver safe, consistent and person-centred support for individuals with complex needs. This is a temporary position for 1 year, offering the opportunity to take ownership of a service and make a meaningful impact from day one. This is a leadership role where your decisions, guidance and presence will directly shape the quality of care, the strength of the team and the outcomes for people who are experiencing homelessness. You will work closely with your Managing Coordinator to ensure the service runs effectively, safely and in line with our values. What your day could look like You will provide clear leadership to your team, ensuring that support is well planned, consistently delivered and responsive to individual needs. Your role will include: * Leading, supporting and developing a staff team to deliver high-quality care and support * Overseeing assessment, planning and coordination of support for individuals with complex needs * Ensuring all administrative, financial and operational processes are completed in line with policy * Supporting staff to manage challenging situations, including behaviours of concern * Working in partnership with external agencies to ensure joined-up support * Contributing to service development and continuous improvement * Allocating work effectively and supporting staff development and performance * Promoting a safe environment in line with health and safety procedures * Maintaining accurate records and reporting as required * Supporting a positive, values-led service culture About you You will be a confident and capable leader with experience of managing teams within a care or support setting, ideally with knowledge of homelessness and complex needs such as substance misuse, mental ill health or additional support needs. You will be organised, resilient and able to work in a fast-paced and sometimes challenging environment, while maintaining a clear focus on quality, safety and person-centred practice. You will hold an SVQ Level 4 in Social Care or equivalent, alongside a management qualification, and have experience of service development, budget awareness and multi-agency working. Most importantly, you will share our values and be committed to leading with integrity, compassion and accountability. This is an opportunity to take real ownership of a service, shape how it operates day to day and lead a team that makes a direct difference to people facing some of the most complex challenges. If you are ready to step into a role where your leadership genuinely matters, we would love to hear from you. Apply now. We also offer you a range of benefits that you would expect from an organisation that support others. Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances. As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are. If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage. ADDITIONAL INFORMATION FOR CANDIDATES * Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process CrossReach Recruitment Process * CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes. * Deadline: Posts close at midnight on the indicated date. * Application Assistance: For help completing an application on Jobtrain, please click here - Application Guidance - Jobtrain * To view our accessibility statement, please click here. CrossReach Accessibility Statement * Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtrain” and “CrossReach” are marked as safe email address. However, we will at times also call you or send you a text message. * Check Email Regularly: Please check your email regularly (including junk folders) and also your Jobtrain account for updates. * Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub * Browser Recommendation: We recommend using the internet browsers "Google Chrome" or "Microsoft Edge" when using Jobtrain. * Amendments: Once you have submitted your application form, you will be unable to make any amendments.