Administrator Monday to Friday 35 hrs p week As a Support Administrator, you will play a crucial role in supporting external Sales Team and Service teams, ensuring smooth operations, Duties: Administrator * Answering incoming calls – new & existing clients / external sales & service colleagues * Booking in appointments for the Service Technicians and sales Teams from the leads that come. (No Telesales just pure support) * Responding to Web Enquiries and Technician Leads * Producing quotations on Word / PDF * Following up sales calls / emails with clients regarding outstanding quotations sent. * Logging, booking, costing ad-hoc job work on our CRM system, Service Tracker. * Staying in regular contact with the external colleagues to provide support and update their dashboards (list of work) * Responding to the variety of emails within the office inbox * Proof reading when required. * Logging domestic job work on the CRM system * Setting up new clients on the CRM system * Assisting with Tender proposals * Communicate efficiently with other Teams, Subsidiaries and Sub-Contractors * Covering colleagues workload when they are absent (i.e. holiday / sick) Qualifications: Proficiency in English, both written and verbal. Prior experience in an administration role Strong organisational skills with attention to detail. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills. Ability to prioritise tasks effectively