What you will do:
• Drive a culture of building AMAZEING customer/end user centric journeys and features, fuelled by great data analysis
• You promote the use of segmentation analysis and Behavioural driven development within the team and share/mentor your experiences and best learnings with Product Owners and Associates
• Understands and is able to communicate the strategy and commercial goals of the bank, and can clearly demonstrate how your roadmap(s) delivers value within these parameters to SLT and Management
• Alongside your role with the feature team, you will also be working on strategic projects helping shape the future platforms and journeys used by FANS and end users
• Leader supporting Product Owner(s) through mentoring, Line Management or dotted lines
• Owns the prioritisation, and sequencing of the backlog, working with cross-functional feature teams
o Creates the strategic Vision for the product and communicates this to your feature team
o Leads the POs under your remit to create their vision and roadmaps – building consistency in our MVPs
o Owns a culture of reducing technical debt, and ensures your POs do the same
• You promote a culture of continuous improvements and drive a rapid pace of delivery through Test and Learn
• Drives the consistency, format and cadence for stakeholder management and communication
o Ensures this is consistent with the POs under their remit
• Understands other feature teams/value stream priorities when prioritising roadmap items (looking at the bigger picture)
• Builds a roadmap for the short, medium and longer term (6-12 month, 1-2 years and 3+ years)
o Holds frequent ideation sessions for their feature teams, and their POs
o Uses KPIs as a measure of success and progress
o Promotes a demo culture and creates proof of concepts to be showcased early in the process
• Works with internal and external stakeholders – building a lasting network that works as one team to deliver value
• Are the subject matter expert of your product – with a clear understanding of managing and demonstrating risk controls
• Ensures operational blueprints, workflows and documentation is updated and available on Confluence
o Will ensure POs under their remit have comprehensive documentation
• Champions and promotes agile methodologies and continuous improvements
• Presents regular competitor research and has a deep awareness of market trends in the industry.
Works closely with the UXUI teams and CX and brings these functions into the ideation process.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Proven experience in building iterative roadmaps centred around the customer and a track record of delivering value into the hands of our FANS and users in an Agile Framework
• Has launched new products and has extensive experience in continuous improvements
• Significant understanding of their competitors and broader market/economic themes, knows how they can deliver a roadmap with both market parity and innovation
• Proven experience in data analysis and customer segmentation
• Able to set KPIs against tasks and goals – completing benefit realisation and communicating success to SLT and ExCo
• Is able to take on a Leadership role in training up, mentoring and managing Product Owners, ensuring they are following best practises, completing data analysis and understanding their customers/end users
• Ability to build and manage multiple feature teams
o Can derive a clear strategic and commercial direction with KPIs outlined
o Can handle multiple dependencies and risks
• Excellent communication and negotiation skills to manage senior stakeholder expectations about delivery and timelines
• Has exceptional attention to detail and will ensure the roadmap is updated correctly and presentations will be of the highest standard
• Will encourage all teams to build flexible and evolving processes which help increase the delivery of value
o Creates a demo led process for stakeholders to look at work ongoing
• Can create and communicate the framework they use to balance competing pressure and prioritise items – experience with creating ‘Golden Threads’ or showing how all changes aligns to the strategic goals of the business
• Excellent skills with competitor research and has a deep awareness of market trends in the industry – you are constantly looking for opportunities to provide GAME CHANGING ideas into the hands of FANS
• Knows how to align and build a great working relationship with UXUI and CX functions from ideation
• Promotes a culture of risk awareness and adheres to risk management.
• Comprehensive knowledge of technology including building APIs, UI journeys and innovations including distributed services
• Knowledge of how to breakdown a large scale/new project into a series of deliverables (MVP) which deliver value and can be measured by appropriate data capture and monitoring
• You build a culture of great documentation and change controls – you will have clear evidence of change controls for internal/external audits, and will ensure your POs also have this documentation (including NPDs)
• Have knowledge and passion to advocate for building products which can handle significant volumes without impacting performance, alongside ensuring they are scalable to meet the future needs of the business
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.