FM Conway has an exciting opportunity for an experienced and people focused Customer Service Supervisor to join our Aggregates and Asphalt division. As our Customer Service Supervisor, you will lead a team of Customer Service Advisors ensuring all customer enquiries are handled efficiently and to the highest standard. Working closely with the Service Delivery Supervisor, you’ll oversee daily team operations, support customer relationships, and drive a culture of service excellence across the department. This is a full-time, permanent position based at our head office in Sevenoaks, working Monday to Friday, 08:30 to 17:30.
The duties of the Customer Service Supervisor role will include:
- Leading, motivating and supporting the Customer Service team to deliver a first class service
- Overseeing daily workloads, ensuring all customer orders and enquiries are processed accurately and on time
- Building strong relationships with key customers, understanding their needs and resolving any issues efficiently
- Working closely with planning and operational teams to coordinate customer orders and delivery schedules
- Managing customer escalations and identifying opportunities to improve service and processes
- Monitoring team performance and providing coaching and feedback to support continuous improvement
- Promoting a positive, collaborative and customer focused team culture
What skills and experience do you need?
You will have previous experience in a customer service supervisory or team leader role, ideally within a fast paced environment such as the asphalt, construction or manufacturing businesses. You’ll be confident communicating with both customers and colleagues, highly organised and comfortable leading by example. Strong IT skills and a hands on approach are essential, along with a genuine passion for delivering excellent customer service.
What benefits will you receive?
As our Customer Service Supervisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Customer Service Supervisor, then please click ‘apply’ today.
Closing Date 12/12/2025
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!