Service Coordinator - Recycling Division
Howard James Recruitment is delighted to be partnering with a highly respected organisation in the recycling and heavy machinery sector to recruit an experienced Service Coordinator.
This is a fantastic opportunity for a motivated and organised individual to join a busy service team, where you will play a vital role in ensuring customers receive exceptional aftersales support.
We are particularly keen to hear from candidates with experience in sectors such as construction/plant, agriculture, recycling, or crushing/aggregates — but we welcome applications from anyone with strong transferable service coordination skills.
The Role
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Act as the first point of contact for aftersales queries via phone and email
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Schedule engineers for breakdowns, servicing, PDIs, and stock inspections
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Organise hire and demonstration calendars, including hire agreements and transport
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Create and maintain service jobs in IBCOS GOLD, ensuring accurate customer and machinery details
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Ensure timely and accurate invoicing, job processing, and time approvals
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Prepare and follow up on service quotes with customers
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Liaise with the parts department regarding availability, ETAs, and allocation
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Keep service WIP (Work in Progress) updated with clear notes
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Manage build sheets and tagging for stock, sold, and demo machinery
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File service documentation including job cards, PDI reports, and compliance records
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General administrative support and other duties relevant to the position
About You
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Minimum 2 years' experience in a service or customer-focused role
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IT literate, confident with Microsoft Word, Excel, and Outlook (IBCOS Gold experience desirable)
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Excellent interpersonal skills and telephone manner
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Able to present information confidently to management, both verbally and in writing
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A proactive team player with a can-do attitude
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Full UK driving licence
Package & Benefits
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Competitive salary (dependent on experience)
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22 days' holiday plus Bank Holidays
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Pension scheme and group benefits package (including death in service cover)
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40 hours per week, generally Monday-Friday 08:00-17:00 (1 hour unpaid lunch)
If you are organised, customer-focused, and thrive in a fast-paced service environment, we'd love to hear from you. Apply today through Howard James Recruitment #J-18808-Ljbffr