Operations & Compliance Manager (Adult Social Care) Fulham, West London (Office Based, with flexibility where required) Permanent | 40 Hours Per Week £55,000 £60,000 (DOE) per annum A Senior Leadership Opportunity Within an Outstanding Rated Provider Our client is an independent domiciliary care provider based in Fulham, proudly rated Outstanding by the Care Quality Commission (CQC). This is a pivotal senior leadership role with direct responsibility for operational performance, compliance, people management and organisational culture. You will work closely with the Director / Registered Manager to ensure the service not only maintains its Outstanding rating but continues to strengthen and evolve. This position offers genuine influence across the business, combining strategic oversight with hands-on operational leadership within a close-knit and high-performing team. The role Operational Leadership Oversee daily operational and office functions Ensure systems, IT and communications are secure, compliant and fit for purpose Maintain effective on-call cover Monitor expenditure and support cost-effective service delivery Contribute to marketing and internal communications Support with necessary facilities management (i.e. Health & Safety, practical requirements) People & Culture Lead and support your direct reports through supervision and appraisal Embed our culture beats policies ethos while maintaining full HR compliance Oversee recruitment, onboarding, training and performance management Manage employee relations matters (grievances, disciplinaries, etc.) Develop a strength-based performance culture Provide workforce insights and reporting to the Director Regulatory & Compliance Ensure operational systems reflect current legislation and sector guidance Support preparation for CQC inspections Maintain processes that clearly evidence regulatory compliance Financial Support Assist with payroll and invoicing oversight Support budgets, management accounts and financial controls Work alongside the company accountant on reporting requirements What our client is looking for: Our client is seeking an experienced, commercially aware and emotionally intelligent leader who understands adult social care and can confidently operate at a senior level. Essential: Degree (or qualified via relevant industry experience) Minimum 5 years experience at a similar management level At least 1 year of practical experience (paid or unpaid) in a caring role, this experience may have been gained outside of a formal working environment Strong HR knowledge across the full employee lifecycle Commercial awareness and understanding of domiciliary care Experience in financial management and budgeting Strong working knowledge of CQC regulatory requirements and GDPR within adult social care Proven ability to advise and influence senior leadership Experience leading and developing diverse teams Excellent written and verbal communication skills, with confident use of digital systems and reporting tools Participation in the on-call rota (1 weekend per month and 1 evening per week), providing remote operational oversight and decision-making support as required Desirable: Based locally in West London CIPD qualification Level 3 Diploma (or above) in Adult Social Care Train the Trainer qualification Whats in it for you 33 days annual leave (including 8 bank holidays) Employer pension scheme Ongoing training and development opportunities Blue Light Card eligibility Paid on-call rota: £225 per weekend (1 weekend per month, Friday 5:00pm Monday 9:00am), plus 1 evening per week (5:00pm 9:00am the following day). On-call duties are remote and involve responding to calls and emails as required. Whats Next? If you are ready to take ownership of operations within an Outstanding-rated provider and play a meaningful role in its continued success, click APPLY today.