OPERATIONS MANAGER
Be at the heart of one of the UK’s most dynamic retail and leisure destinations.
We’re looking for an experienced Operations Manager to join the team at a thriving and ever-evolving retail and leisure scheme. With a focus on delivering operational excellence across a complex, high-footfall environment, this is an exciting opportunity for a hands-on leader with a strong background in property operations and project delivery.
As Operations Manager, you’ll play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, you’ll ensure the site runs like clockwork—safe, efficient, and welcoming for visitors and occupiers alike.
You’ll work closely with contractors, stakeholders, and internal teams to ensure standards are maintained and enhanced, with a strong emphasis on health and safety, compliance, and service delivery.
Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.
Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.
Ensure full compliance with health & safety regulations, statutory obligations, and industry best practices.
Manage and supervise external contractors, ensuring service level agreements are met.
Monitor building performance, implement operational improvements, and support sustainability initiatives.
Support strategic planning and budgeting for operational activities and capital works.
Proven experience in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.
Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.
Excellent contractor management and compliance knowledge.
IOSH/NEBOSH qualification and/or IWFM membership preferred.
Competitive salary and benefits package
Opportunities for growth, development, and project leadership
Salary upto £60,000 + Bonus