Service Delivery Manager - Gloucester
Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.
Role Summary
Based within Gloucester, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.
Key Responsibilities
* Manage supply chain and subcontractors proactively
* Act as main contact for contracts
* Lead and support on-site coordinators
* Ensure timely stock distribution and purchase order authorisation
* Train Trust staff on company systems
* Maintain clear communication with Trust, suppliers, subcontractors, and teams
* Support surgical units with administration and purchasing
* Provide data analysis and assist with clinical trials when required
* Attend key meetings with Trust and suppliers
Skills and Experience
* Excellent interpersonal, written, and verbal communication skills
* Strong IT skills, including MS Office and data handling
* Highly organised with strong time management and prioritisation abilities
* Ability to work well under pressure and meet tight deadlines
* Self‑motivated with excellent customer service focus
* UK driving licence desirable
Benefits
* 26 days annual leave plus UK bank holidays
* Pension scheme with 5% employer contribution
* Discretionary bonus scheme
* Private healthcare (Aviva & MediCash)
* Enhanced maternity and paternity packages
* Company sick pay
* Bike2Work voucher scheme
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