Responsibilities
* Provide day-to-day support across Oracle Cloud and EBS applications
* Support users with system issues, troubleshooting and query resolution
* Create and maintain user accounts, responsibilities, access and security profiles
* Carry out system configuration, set‑ups and ongoing maintenance activities
* Support functional changes, enhancements and system improvements
* Assist with testing, patching, upgrades and release activities
* Monitor system performance and investigate support issues
* Work closely with business users to understand requirements and provide functional guidance
* Support integrations, data validation and data quality activities
* Write and run basic SQL queries for investigation and support purposes
* Maintain system documentation and support processes
* Liaise with technical teams, vendors and support partners where required
Technologies
* Cloud
* ERP
* Support
* Oracle
* SQL
* Security
We are seeking experienced Oracle Support Analysts with a strong background in Oracle Cloud and Oracle E‑Business Suite (EBS) environments to support and maintain critical enterprise systems across Finance, HCM, and Payroll functions. Our team thrives on ensuring smooth operations and user satisfaction, making this role essential to our daily operations.
Qualifications
* Strong experience supporting Oracle Cloud and Oracle E‑Business Suite (EBS)
* Broad functional knowledge across Oracle Financials, HCM and/or Payroll modules
* Experience within an Oracle Application Support, Functional Analyst or ERP Support role
* Strong understanding of Oracle system navigation, configuration and user support
* Experience managing user access, responsibilities and security set‑up
* Ability to troubleshoot functional and systems issues across Oracle environments
* Good understanding of Oracle support processes and system maintenance
* Basic to intermediate SQL knowledge for support and investigation activities
* Strong stakeholder and end‑user communication skills
* Experience working within complex enterprise environments
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