IT Support Analyst
Location: Basingstoke
Salary: £25,000
Role:
The role will provide world class first and second line internal IT support to all on-site and remote staff across the Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication.
The role is a key part of enabling IT to deliver the strategic objectives for the group.
Role Responsibilities:
* Strive to deliver 100% uptime for our hosted and internal IT services
* Provide, first and second line support for company employees across the group
* Provide Desk side support where required to support end users
* Overall responsibility for the progression of IT tickets allocated to the individual
* Management of starter and leaver processes to ensure new recruits are onboarded and offboarded successfully
* Assist with implementation of systems to develop and improve business processes using IT
* Assist with regular communication with staff to advise them of IT business changes and other key IT information
* Assist with the management of all IT assets including security of those systems
* Ensure regular patching of all systems, both within Azure and locally are completed
* Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience
* Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats
* Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
* Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager
* Produce reporting required for management
* Assist with WEEE disposal of IT assets and WEEE declaration submissions where required
* Maintain the IT risk register alongside the IT manager and associated remediation plans
* Assist with Management of support renewals
* Assist in the management and support of firewall and network infrastructures
* Management and support of company mobile phones
* Assist in the management and support of VOIP phone systems
* Delivering consistently against deadlines
* Assist with Office 365 management and support
* Assist with Automation solutions for desktop and server environments
* Assist with Microsoft Azure server provisioning and support for internal and external customers
* Assist with Active Directory administration and support
Who We’re Looking For:
* At least one year of Industry experience of first and second line support within a corporate environment
* Ability to work as part of a team or solo as needed
* Excellent attention to detail and multi-tasking skills
* Excellent client-facing and internal communication skills (both written and verbal)
* Analytical, problem solving and organisational skills
* The ability to produce clear and comprehensive documentation for training or support purposes
* Knowledge of the latest Windows Operating Systems
* Knowledge of latest Microsoft Office products
Benefits
You’ll get the opportunity to be part of something very exciting. You’ll be a key player in helping to shape Once For All now and in the years to come. Here’s how we enable everyone at Once For All to do their best work:
* Competitive Salary.
* Wellness Fund/Private Health
* 25 days’ annual leave per year, plus bank holidays and option to buy or sell more days.
* Pension plan
* Life Insurance
* Access to the Headspace App
* Employee Assistance Programme
* Training/Learning Budget
* And more …
Company:
Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including; construction, transport, retail, oil and gas, hospitality education, facility and property management, manufacturing, local and central government sectors.