Job Description
Customer Service Specialist – 12 months FTC, Milton Keynes
Salary 33K – Office based.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Customer Service Specialist.
A typical day will be taking calls and emails with faults and repairs on their machines; these requests will all be time critical because of the nature of the business.
The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer.
Strong MS Dynamics experience is essential, OR similar Service desk software, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given)
MAIN ASPECTS OF THE ROLE:
1. Respond to inbound customer calls via the dedicated MSC and Urinalysis hotline. Manage and resolve mailbox enquiries.
2. Log faults accurately in MS Dynamics Service Platform for both the company and partner supplier equip...