IT Lead
Manchester (Hybrid)
Up to £55,000
Are you ready to step into a high-impact role where your technical expertise and leadership will shape the future of global IT services? We're seeking an IT Lead to oversee our clients enterprise infrastructure and cloud services while leading service excellence across a dynamic, growing organisation.
What Youll Be Doing:
As their IT Lead, you'll be both a technical authority and a hands-on leader. Youll manage hybrid infrastructure environments, lead cloud transformation initiatives (Azure focus), and provide mentorship to IT support teams globally. This is a key role in driving operational maturity and ensuring consistent delivery of high-quality IT services.
Key Responsibilities:
1. Administer and monitor server systems, networks, and cloud environments (Azure focus)
2. Lead and mentor the IT Service Desk team, including escalations and cross-department coordination
3. Configure and maintain software, hardware, cloud services, and security policies (AD, Group Policy, MFA, Conditional Access)
4. Drive improvements in service delivery, system performance, and security compliance (NIST, Cyber Essentials)
5. Support strategic IT projects and platform upgrades (including CI/CD pipelines and Azure maturity planning
6. Manage service requests and inciden...