Senior Product Manager – Services Operations
London, England, United Kingdom Software and Services
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services and customer experiences very quickly. The diversity of people and their ideas inspires the innovation in everything we do. Apple’s Services - App Store, iCloud, Apple Music, TV+, and many more - are the most exciting and dynamic in the world. Our teams work together to craft products and experiences that impact people’s lives in ways they could not have imagined. Apple’s Services Operations team strives to enable great content, with excellent quality, at a global scale.
Description
We are seeking a seasoned and dynamic Senior Product Manager to lead high-impact initiatives across Platoon, Apple’s artist management and music distribution platform. This role will sit at the intersection of product and program management and play a critical role in defining and executing our product vision, managing cross-functional initiatives, and overseeing vendor engineering teams. The ideal candidate is an experienced product leader with a strong technical background, program execution rigour, and the ability to drive results across complex systems and teams.
Responsibilities
* Define and drive the product roadmap for key Platoon initiatives in close partnership with Business, Operations, Finance, Legal, and IS&T teams.
* Lead and coordinate large-scale migrations between third-party vendors, ensuring seamless transitions and minimal operational disruption.
* Work to define and implement tangible use cases for AIML in Services Operations and help build the program to drive AI adoption across the org.
* Lead end-to-end project execution: requirements gathering, risk identification, impact analysis, BRD creation, and KPI creation.
* Manage engineering vendor engagements, their budgets, work scope, and delivery.
* Lead all aspects of rollout planning, training, documentation, and communications for internal stakeholders.
* Track project milestones, manage schedules, and provide regular updates to leadership.
* Establish robust software development and delivery processes, ensuring operational excellence and consistency.
* Set clear KPIs and service delivery expectations and hold vendors accountable for quality and timelines.
* Drive design and integration of financial, operational, and rights-related systems to support Platoon’s growth.
* Guide cross-functional teams through ambiguity, ensuring alignment and clarity on priorities and execution plans.
* Champion high standards in product design, usability, and delivery quality.
Minimum Qualifications
* Demonstrable experience in technical product and program management, including experience leading software development across sophisticated ecosystems.
* Expertise in leading programs introducing new systems/tools, coordinating with internal and external teams.
* Strong data-driven decision-making and executive communication skills.
* Proven track record of managing third-party vendor engineering teams and holding them accountable for service-level metrics.
* Experience in financial systems, digital content supply chains, and operational tooling.
Preferred Qualifications
* Experience in the AI product development process.
* A background in music distribution, publishing, or artist management platforms.
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