Priority Candidates will be considered in the first instance Wigan Life Centre South College Avenue Wigan WN1 1NJ Salary: Grade 5, 21,074 - 23,208 per annum. 13.47 - 14.83 per hour 30 hours per week Temporary for 12 months We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you! Your role : We require a Customer Service Advisor to join our busy and forward-thinking Community Adult Front Door team to support with the delivery of our service. Your role will include working as part of a multi-disciplinary team, supporting residents with a range of enquires, within Adult Social Care. Working as part of a supportive team, you will provide a front-line service answering incoming calls, emails and webforms which may be from vulnerable individuals or be of a sensitive nature. You will provide advice and guidance within specific legislation and be required to capture information on various computer systems. About you : We re looking for someone who is solution focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal. You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing. About us : Wigan Council has been voted Overall Council of the Year at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. Our Community Adult Front Door team is the first point of contact for Adult Social Care. It is a multi-disciplinary team that focuses on Early Intervention and Technology to support independence, wellbeing and prevention. We actively promote an asset-based approach, enhancing community knowledge and linking in with the VCSE sector. We may also be required to deal with emergency situations linked to Adults and Children s Social Care during our extended hour s service. If you have the drive to support the residents of the Wigan Brough then we d love to hear from you! The shift pattern is 1 x 30 hours: 12:00pm-18:00pm Monday to Friday The team is essentially office based with some flexibility. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for TeamWigan. To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer For an informal discussion about this role, please contact Diane Clarke on 07554515793. Interview dates: Priority Candidates: w/c 30/06/25 External Candidates: 06/07/25 To view the details relating to this position, please click the links below: