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Job Summary
Based at Heathrow Airport - Cargo
To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
* Supervise/allocate tasks including reporting absences and overtime.
* Plan and deploy resource to meet customer and operational requirements.
* Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
* Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
* Comply with all relevant legislation as well as airport authority and carrier security requirements.
* Comply with Swissport policies, procedures and processes.
* Maintain up-to-date manuals and documentation as required
* Build and maintain relationships with customers and airport authorities.
* Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
* Ensure compliance with Swissport Standard Operating Procedures (SOP's).
* Resolve conflict and irregularities and take appropriate action.
* On the job guiding, coaching and mentoring.
* Signing off break/build documentation.
* Other duties as assigned.
Qualifications
Qualifications and Competencies
* In possession of at least three GCSEs / O Level
* Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
* Ability to speak and understand the English language
* Ability to travel to the airport at times when public transport is not available
* Excellent communication skills (written and verbal)
* Able to work as part of a team in a challenging environment
* Previous experience working in an aviation environment is desired
* Demonstrate supervisory experience for at least three years
* Excellent oral and written communication skills
* A full driving licence
* Proficient in Microsoft Office and able to learn relevant computer system
* Ability to follow processes and procedures and apply flexible approach when required
* Commitment to continuous improvement
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Airlines and Aviation
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