Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you someone who thrives on helping people, solving problems, and keeping things organized? We’re looking for a HR Generalist who’s not just great with policies and paperwork but also passionate about building a positive employee experience and supporting a thriving workplace culture.
As a key member of our HR team, you’ll be the go‑to person for employees and managers alike, helping navigate everything from day-to-day HR questions to more complex employee relations matters. You’ll play a hands‑on role in shaping how we support our people, ensuring our HR operations run smoothly, fairly, and in compliance with regulations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Hybrid Job Details
* Hybrid Work‑at‑Home (Local)
* JOB TYPE: Full‑Time
Key Responsibilities
Employee Relations
* Act as the first point of contact for employee questions, concerns, and workplace issues.
* Support managers with performance management, coaching, and employee relations guidance.
* Ensure all employee matters are handled with fairness, consistency, and in line with company policies and labor laws.
Documentation & Compliance
* Draft and manage HR documents including offer letters, disciplinary notices, policy updates, and employment verifications.
* Conduct regular audits to ensure HR and recruiting processes are compliant and accurate.
* Maintain organized and up‑to‑date personnel records in accordance with legal and internal standards.
Policy & Process Management
* Assist in developing, updating, and communicating HR policies and procedures.
* Help resolve HR‑related issues and elevate when necessary.
* Use survey tools to gather and analyze employee feedback to inform engagement strategies.
Cross‑Functional Collaboration
* Partner with other teams to improve HR workflows and enhance the employee experience.
* Support initiatives around diversity, inclusion, compliance, and talent development.
Candidate Qualifications
All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities
* Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
* 3 years of experience in an HR generalist or similar role.
* Good understanding of HR operations and best practices.
* Familiarity with U.S. labor laws and a willingness to learn international regulations.
* Strong communication skills, both written and verbal.
* Proficiency in Microsoft Office and HR/payroll systems.
* Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
* A high level of integrity and discretion when handling sensitive information.
Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
* Paid Time Off: Earn PTO and paid holidays to take the time you need.
* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
* Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
* Retirement Savings: Secure your future with retirement savings programs, where available.
* Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
* Life Insurance: Access life insurance options to safeguard your loved ones.
* Supplemental Insurance: Accident and critical illness insurance.
* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
* Paid Training: Learn new skills while earning a paycheck.
* Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
* Casual Dress Code: Be comfortable while you work.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Location: United States (Remote)
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