About us The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature. The role Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards. Some of the things you’ll do: Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily. Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required. Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking). Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis. Building on previous experience share ideas and suggestions to increase revenue and minimize impact on the environment. Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements. What we’re looking for: Good achievement in standard grades (or equivalent), including English and Mathematics. Valid driving license (tours & presentations only) Accurate numerical reasoning skills and attention to detail. Engaging customers empathetically to provide information, upsell products and deal with queries. Providing first class customer care and service, including dealing with customer queries. Previous work in a range of visitor experience activities. Please see the role profile for further information on what the role involves and essential/desirable criteria. What you’ll get in return: Starting pro-rated salary of £23,868 per annum. 34 days annual leave (pro rata) Discount in both retail/catering Access to a healthcare plan Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice Employer contributory pension scheme You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK. If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.