We're on a mission to connect the insurance industry through market-leading technology - and our people are at the heart of this journey. We're proud to foster a workplace where inclusivity, diversity, equity, and collaboration are more than just buzzwords - they're the foundation of everything we do.
Whether you're based in the office, hybrid, or remote, you'll be part of a supportive team where your voice matters and your work makes a real impact. We want everyone here to feel proud of what we're building together - and to enjoy the journey along the way.
Field based in North of the UK, or Scotland. £400 gross per month car allowance and a fuel card for business travel only. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required
About the Role
We're looking for a Technical Consultant to join our Delivery and Support team. In this role, you'll provide expert consultancy, technical delivery, and ongoing support for our software and infrastructure solutions. From pre-sales through to implementation and beyond, you'll play a key part in ensuring customers get the most out of our technology.
Key Responsibilities
Provide technical consultancy for customer projects, including infrastructure design and solution delivery.
Support pre-sales activities with detailed technical input and advice.
Perform system installations, upgrades, and maintenance - both remotely and on customer sites.
Assist in resolving escalated support tickets and identify ways to improve operational efficiency.
Plan and implement installations, upgrades, and migrations.
Produce high-quality documentation for internal and customer use.
Deliver projects to agreed timescales, maintaining regular communication with customers.
Evaluate and test new technologies (including Azure-based solutions).
What We're Looking For
Qualifications:
GCSE English and Maths (or equivalent) at grade C or above (required)
Degree in a relevant subject (preferred)
Microsoft Certified (Associate/Professional), MCSA, Linux LPIC-1 (all advantageous)
Experience:
Background in field-based or customer-facing support roles
Experience supporting medium to large enterprise environments
Familiarity with ITIL-aligned environments
Ability to manage multiple priorities and tight deadlines
Technical Skills:
Windows Server (Apply online only)), Microsoft 365, Azure
Linux OS knowledge
Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls, Routing
Virtualisation: Hyper-V, VMware, Nutanix
Remote Desktop Services, Azure Virtual Desktop
Active Directory, Exchange, SQL Server
Storage solutions (NAS, SAN, iSCSI, Fibre Channel)