This is an opportunity to take full accountability for a large-scale FM portfolio where leadership presence, commercial judgement, and operational credibility are critical. You'll be leading multi-site delivery of TFM services, while setting clear direction, strengthening client relationships, and driving sustained operational excellence. We're appointing an Accounts Director to play a key role within our senior leadership team, owning a complex, multi-client portfolio and shaping how service excellence, consistency, and growth are delivered across the business.
Responsibilities
* Full accountability for multi-site delivery across a complex FM portfolio, ensuring consistent, high-quality outcomes across all locations.
* Leadership of TFM services, driving best practice, compliance, and continuous improvement.
* Building trusted, senior-level client and stakeholder relationships, positioning yourself as a strategic partner rather than just a service provider.
* Driving commercial performance and organic growth, identifying opportunities to enhance value, retain contracts, and expand service scope.
* Leading, coaching, and developing a high-performing team of Contract and Account Managers, creating clear accountability and capability at every level.
* Owning the financial performance, with P&L, cost control, margin management, and a proactive approach to risk and opportunity.
* Ensuring consistency, compliance, and service excellence across all soft services streams, embedding standardisation without losing flexibility.
* Acting as a key voice at the leadership table, influencing strategy, collaborating cross-functionally, and delivering shared business objectives.
Qualifications
* An experienced senior FM leader with a strong track record in TFM accounts leadership across large, geographically dispersed portfolios.
* A confident operator who can move seamlessly between strategic planning and hands‑on intervention when service or relationships are on the line.
* A people‑focused leader who coaches, challenges, and inspires teams to perform at their best.
* Commercially astute, with strong P&L ownership and a data‑led approach to decision‑making.
* Skilled at leading change, improving performance, and building long‑term, value‑driven client relationships.
* Resilient, adaptable, and comfortable operating in fast‑paced, complex environments.
* Passionate about service excellence, operational detail, and innovation that delivers real-world results.
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