Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and understanding the communities we serve.
If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated. By investing in you, we raise our overall game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are rota-based and may include evenings and weekends
What’s in it for you?
We offer competitive benefits, including:
* Flexible full and part-time hours
* Annual pay review and bonus scheme
* 28 days holiday (pro-rata)
* Paid birthday day off
* Subsidised travel (London roles)
* Pension contributions up to 4%
* Sharesave scheme
* Discounts and perks
* Training and career development
* Cycle to Work scheme
What do you need to succeed?
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
Next steps:
Apply online. Our Talent Acquisition team will review your application. If successful, you’ll complete an online assessment via HireVue, followed by an interview.
About us:
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Our culture is built on trust and belonging, empowering our teams to succeed and grow.
More about evoke: We embrace change and progress, with brands like William Hill, 888, and Mr Green. Join us as we innovate and deliver exceptional betting and gaming experiences.
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