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IT Support Engineer / First Line and Second Line Help Desk Analyst, Welwyn Garden City
Client: AWD online
Location: Welwyn Garden City
Job Category: Other
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EU work permit required: Yes
Job Reference: 1f7b02d11cc2
Job Views: 4
Posted: 29.05.2025
Expiry Date: 13.07.2025
Job Description:
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills.
Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst, you will have experience in dealing with customers and managing a wide range of technical problems in a logical manner, in what can be a challenging environment. Training will be provided where necessary.
You will join a busy service desk in a respected, established, and growing company that develops, sells, and supports its own Social Housing Software along with other third-party applications across the UK. With over 35 years in business, the organization is committed to providing first-class service through employee development and progression.
Their Enhanced Support Service offers a complete outsourced IT solution covering system support and administration, providing opportunities to gain knowledge in all areas of IT and offering variety in support roles.
As a successful candidate, you will gain experience in areas such as:
* Supporting integrated Housing Management Software
* Routers, Firewalls, and Virtual Private Networks
* Windows and Linux Server Administration
* Virtualisation and Cloud Technologies
CANDIDATE REQUIREMENTS
Skills, attributes, and technical experience include:
* Dynamic and energetic personality
* High level of computer literacy
* Ability to work under pressure
* MS Windows Operating Systems
* Understanding of networking and TCP/IP
* Experience with Exchange or other email systems
* Exposure to Financial/Accounting Systems
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