Overview
The Central Primary Care team at the Health Board managed GP Practice Healthy Prestatyn Iach, Prestatyn is looking for an experienced, organised, enthusiastic Administration/Clerical Support Officer/Departmental Receptionist.
Responsibilities
* Book appointments and manage the appointment schedule.
* Respond to patient queries over the phone and in person, maintaining a confident telephone manner.
* Order and print repeat prescriptions, ensuring accuracy and timeliness.
* Perform a range of administrative duties, including scanning, summarising, workflow management and private patient income work.
* Support the smooth day‑to‑day running of the practice.
Qualifications
* Previous experience within a GP practice is desirable.
* Knowledge of the EMIS clinical system is desirable; training can be provided.
* Proficient IT skills, including Microsoft Office.
* Excellent communication skills and a professional telephone manner.
* Experience in a healthcare or customer service environment is an advantage.
Additional Information
The role offers the support of a large, well‑established health organisation and a workplace that promotes equality and diversity. Applications may be submitted in Welsh. Welsh applications will receive the same consideration as those submitted in English.
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