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Job Title: Letting Agent Assistant
Location: Houseshare Heroes, 6 Hall Street, Derby, DE24 8RZ
Hours: Monday to Friday, 9:30am – 2:00pm
Salary: £12.00 per hour
About the Role:
We are seeking a proactive and organised Letting Agent Assistant to join our team. This part-time role is ideal for someone with excellent communication skills and a strong ability to multitask. You'll play a key role in supporting the day-to-day lettings operations, providing essential support to tenants, landlords, and the wider team.
Key Responsibilities:
* Supporting the tenant onboarding process, ensuring all required documents and checks are completed
* Coordinating and processing tenant referencing
* Preparing and issuing tenancy agreements and related documentation
* Organising and coordinating tenant move-ins
* Providing property access to external contractors, inspectors, and professionals
* Answering incoming calls and handling general enquiries in a professional manner
* Responding to emails from landlords and assisting with internal queries, including accounts-related issues
* Offering office-based support to tenants, assisting with questions or concerns when they visit
* Cutting keys as needed
* Providing cover for other staff during absences to maintain service levels
* Completing various other ad hoc administrative tasks as required
What We’re Looking For:
* Previous experience in property, lettings, or administration is desirable but not essential
* Strong organisational skills and attention to detail
* A confident communicator, both written and verbal
* Ability to work independently and as part of a small team
* A friendly, approachable manner with a customer-first attitude
* Basic IT skills and comfort working with email and phone systems
* Friendly working environment
* Convenient working hours for school runs or other commitments
* Opportunity to gain hands-on experience in the property sector
* To apply, please send your CV and a short covering note to charlotte@houseshareheroes.co.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
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