Overview
Service Desk Analyst | 3 Months | £170 - £180 Per Day | Exeter
My client is seeking a Service Desk Analyst for an initial 3-month engagement with the possibility of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35.
Responsibilities
* Provide first-line IT support via phone, email, and on-site in Exeter.
* Log, triage, and resolve incidents and service requests following defined processes.
* Escalate complex issues to appropriate teams when required.
* Collaborate with IT teams to ensure timely resolution and communication with end users.
Qualifications
* 2+ years of Service Desk / IT Helpdesk / First Line Support experience.
* Experience building PCs and mobile devices is preferred.
* Experience with SCCM, Active Directory, Office 365, Citrix VPN.
* Ability to follow processes and log support tickets accurately.
* Locality to Exeter and willingness to commit to full-time onsite work.
* Strong communication skills.
How to apply
If you feel this Service Desk Analyst / First Line Support role is a good fit, please apply with your most up-to-date CV and I’ll be in touch.
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