Operational Team Leader
Location: Liverpool, office based
Working hours: 37.5 hours a week – Monday to Friday, rotating shifts between 8 am and 6 pm. Plus 1 in 5 Saturdays between 9 am and 5 pm.
Salary: £35,948 – £39,050 plus an achievable annual bonus of £2,500, paid quarterly.
What you will be doing
* Lead, coach and develop a team of first‑party claims handlers to meet and exceed performance measures
* Conduct regular one‑to‑ones, performance reviews and objective setting
* Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
* Support wellbeing, manage absence and handle HR related matters (probation, support improvement plans, etc.)
* Champion continuous improvement and process efficiency within the department
* Collaborate with other team leaders and managers to ensure alignment across departments
* Interpret MI and use data to drive performance
* Monitor claim quality and compliance through regular audit and feedback loops
What we’re looking for
* Proven ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance
* Lead by example and endorse the company behaviours and values
* Previous motor claims experience would be advantageous but not essential
* Highly motivated self‑starter
* Clear, focused and determined approach to problem solving
* Authoritative manner with ability to listen
* Persuasive, strong and confident communication skills
Benefits
* Maximum of 35 days holiday (including bank holidays) with additional buy/sell options depending on role and tenure
* 24/7 mental health support with free counselling available
* Flexible benefits, including early access to salary via an internal platform
* Hybrid working options to support work‑life balance and individual needs
Visa Requirements
The role requires at least one year remaining on a Graduate or Post‑Study Work visa. We are not able to offer visa sponsorship.
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