Location
Hampton Court Palace (regular travel to other London sites)
Type of role
Fixed‑term contract – 2 years
The Role
As a Learning Assistant, you’ll be a vital part of our Schools & Communities team, supporting our onsite program and online sessions. You’ll be the first point of contact for teachers and home educators, providing friendly, informed support and helping them plan unforgettable learning experiences.
Your Responsibilities Will Include
* Responding to enquiries and managing bookings
* Welcoming education groups
* Supporting events during school holidays and occasional weekends
* Collaborating with colleagues across sites including the Tower of London, Kensington Palace and Hillsborough Castle and Gardens.
You’ll work closely with the Deputy Operations Manager, Learning Operations Coordinator, and three other Learning Assistants, forming a supportive and enthusiastic team.
We Are Seeking Candidates Who Possess
* Experience in a customer‑facing role, with a strong commitment to delivering excellent service. Preferably in a relevant industry.
* Office administration experience.
* Proficiency in Microsoft Office applications (Word, Excel, Outlook).
* Strong organisational skills and the ability to manage busy email accounts and a range of administrative tasks.
* Confidence in communicating with teachers via telephone, email and in person.
* The ability to respond flexibly to operational challenges and adapt to changing circumstances.
* An understanding of schools/teacher needs when planning visits (desirable).
* A genuine interest in working with schools and young people.
Experience with GDPR‑compliant databases is advantageous, as the role involves use of our school booking system (Kinetics).
This position involves working with young people and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.
Benefits Include
* Enhanced holiday entitlement
* Generous Employers Pension Contributions (up to 11%)
* Annual Pay reviews & Bonuses
* Critical Illness Cover & Life Assurance
* Family friendly policies and benefits
* Staff discounts and free entry to all palaces.
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