Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technicians to join our Legacy Claims Team, processing claims to support an existing client.
Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Horsham office on a weekly basis, and other offices as required.
Purpose of Role
Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload of EL/PL disease and illness claims under supervision, including, but not limited to, the following:
* NIHL
* HAVs
* Liaising with solicitors and brokers
* Managing all diaries and post within the agreed SLAs
* Developing effective business relationships internally and externally
* Maintaining accurate records for auditing and regulatory purposes
* Identifying potential fraud
* Proactively supporting the team in their achievements and overall business objectives
* Providing technical advice and guidance to external clients
* Overseeing PLF in respect of any litigated claims to ensure the case strategy is appropriate
* Contributing to projects relevant to the sub-vertical
* Strengthening client relationships
* Representing Pro in a professional manner to both peers and potential marketplace acquaintances
Knowledge and Skills
* Technical background relating to EL/PL claims is preferable, but not essential. Full training will be provided for the successful candidate.
* Experience in other claims is a distinct advantage.
* Excellent policy interpretation skills.
* Ability to work to strict deadlines.
* Ability to manage competing commitments.
* Effective communication skills and key stakeholder relationship management skills.
* Knowledge of claims handling, fraud, and impacting legislation.
* Adaptability to change.
* Claims Handling Authority/Licence appropriate to the work type.
* Strong relationship-building skills and a professional and approachable manner.
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The Company
Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.
We work with clients to identify changes needed to improve their business processes, minimise operating overheads, and implement controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.
Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham, and central London. We are also a global company with offices in the United States, Cologne, Unna (Germany), and Argentina. We also operate a hybrid working model so you can work at home and in the office.
We provide expert support in underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.
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