Job Purpose Dealing with all aspects of litigated and non – litigated personal injury claims, predominantly RTA claims, involving injuries of an Orthopaedic nature. Handling any claim from “cradle to grave” which involve a fracture (or multiple fractures) to any part of the body – finger, toe, rib sternum, arm, leg etc. These claims will generally be portal claims but depending on the injury may be fast track. In the event a Claimant sustains multiple or significant fractures which are likely to exceed £25K in value the successful candidate would then be expected to escalate these cases to the Multi Track or SI team. Claims involving fractures are generally straightforward but can from time to time be complex in nature. The work is both challenging but rewarding. Key Responsibilities Ensure clients (lay and insurance) are kept informed and up to date on a regular basis throughout the life of the claim. Build a rapport by speaking/meeting with clients, when possible, to ensure a consistency of service and to ensure insurers loyalty to the Firm Check the authenticity and validity of claims by speaking with clients regularly on potentially difficult files Build a relationship with clients to minimise the possibility of complaints and to enhance the reputation of the Firm and the service it provides Ensure that clients are kept updated and provide a first-class service Maintain pro- active communication with clients (lay and insurance) to ensure all heads of claim are discussed with the client at the outset and throughout the claim. Obtain all relevant documentation from clients at the outset. Obtain relevant medical reports and progress claims in a timely manner Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible. Consider, and advise clients on, issues of contributory negligence as and when they may arise. Prioritise incoming daily post/emails and dealing with anything needing urgent attention while the remainder of the post is dealt with expeditiously and in order of importance and productivity This role is about maximising damages and costs – turning portal claims into the Fastrack and/or multi track. Ensure clients receive an excellent level of service and good outcome. Assist new or less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc. Liaise with Team Leader and/or Head of Department to take more contentious files and deal with them under supervision to expand knowledge and experience Where applicable increase numbers of multi-track cases within caseload to further develop own level of experience Experience and Knowledge A Solicitor, CILEX qualified or file handler with experience in the personal injury field. A handler who has had experience of the MOJ portal, OIC portal and fast track claims. Working knowledge of the portal process. Competent litigator and have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and be able to progress claims in a timely manner in accordance with the CPR. A proven track record of running a successful fast and/or multi track caseload within a personal injury environment Excellent client care and analytical skills Excellent verbal and written communication skills The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. The ability to create and foster a “can do” culture to raise efficiency and productivity Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits Minimum 25 days’ holiday plus bank holidays Holiday buy and sell scheme Hybrid working model 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy