Telemarketing Executive Salary: £12.50 per hour Bonus Location: Solihull, West Midlands Hours: 35 ½ hours per week (Monday - Thursday 9.00am -5.00pm, Friday 8am - 2.45pm) Contract: Temp to Perm Our client is a well-established company with a reputation for excellence in telemarketing services. They are committed to providing their clients with exceptional results and creating a positive work environment for their employees. They are seeking a passionate and results-driven Telemarketing Executive to join their dynamic team. As a leading provider of telemarketing services, they offer a supportive work environment and opportunities for professional growth. What the role of a Telemarketing Executive includes: Lead Generation & Prospecting: * Conducting outbound calls to identify and qualify new business opportunities. * Researching target companies and contacts to understand their business needs and challenges. * Building a strong pipeline of potential clients. Appointment Setting: * Engaging in non-scripted, professional conversations with senior decision-makers (e.g., CEOs, directors, managers). * Identifying key pain points and articulating the client's value proposition. * Securing qualified meetings or appointments for the client's sales team. Sales & Relationship Management: * Making direct telesales to close deals for clients where appropriate. * Building and maintaining strong relationships with clients' key contacts. * Following up on leads to nurture them through the sales funnel. Data & Administration: * Accurately recording all call activities, outcomes, and lead information in a CRM (Customer Relationship Management) system. * Maintaining a clean and up-to-date database of prospects. * Generating reports on call metrics and campaign performance. Market Intelligence: * Gathering and documenting information about market trends, competitor activity, and client feedback. * Providing insights to help clients refine their sales and marketing strategies. A successful candidate will be able to demonstrate the following skills: Exceptional Communication * This is the most crucial skill. A successful telemarketer must be articulate, confident, and persuasive. They need to be able to engage in intelligent, non-scripted conversations, listen actively to client needs, and adapt their tone and style to different people and situations. Active Listening * The ability to truly listen and understand a prospect's challenges and pain points is essential. This allows the telemarketer to tailor their message and identify whether the prospect is a good fit for their client's solution. Resilience & Persistence * This role involves a high volume of calls and frequent rejection. Success requires the mental toughness to handle setbacks, remain positive, and keep making calls. A persistent, "never give up" attitude is vital. Rapport-Building * The ability to quickly establish trust and a professional connection over the phone is key. This moves the conversation beyond a simple cold call and into a more collaborative discussion. Time Management & Organisation * A successful telemarketer needs to be highly organised to manage their call schedule, follow-up tasks, and track their pipeline effectively. They must be able to prioritise leads and activities to meet targets. Curiosity & Problem-Solving * A naturally inquisitive person who enjoys learning about different businesses and industries will excel. They should be able to ask insightful questions to uncover a client's needs and then position their own client's solution as the answer. Goal Orientation * This is a target-driven role. Success requires a strong desire to meet and exceed key performance indicators (KPIs) such as the number of calls made, appointments set, or leads generated. CRM Proficiency * The ability to use CRM software (like Salesforce, HubSpot, or Zoho) to log activities, track leads, and manage data is a non-negotiable practical skill. In return for your hard work and commitment, our client offers fantastic benefits and incentives including: * Competitive salary and commission structure. * Opportunities for career advancement. * Comprehensive training and development. * Supportive and collaborative work environment. * Generous holiday allowance and flexible working arrangements. * Recognition programs and incentives for top performers