Why join ERIKS? At ERIKS UK&I, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers’ unique needs, our Sales Offices play a crucial role in delivering the exceptional service ERIKS is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving… literally! If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at ERIKS. Location: Derby About the Role: Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments. Take a leading role in health & safety discussions, improvement opportunities and training. Drive improvements to the ETO conversion. Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message. Monitor Golden Hour call quality and provide feedback when necessary. Communicate in a compelling way to all internal and external stakeholders. Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance. Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success. Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss /improve performance. Working hours: 08:00 -17:00 – Monday to Friday 1 hour break 40 hours per week Key Skills, Experience & Requirements: Experience in building and sustaining long term customer relationships Experience in leadership with the ability to motivate and inspire a team Industry and market experience (Preferred) Positive attitude towards achievement of company goals The ability to match selling style to the customer's needs & preferences. Promote a best practice culture within the team to encourage a learning environment Review of team performance using established processes Proficient user of Microsoft 365 Strong commercial acumen Effective communicator What’s in it for you? Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work: Time Off That Works for You 25 days’ annual leave bank holidays Option to buy up to 5 extra days 1 paid wellbeing day per year Health & Wellbeing Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy Medical second opinions, lifestyle coaching, and wellness discounts Security & Support Company sick pay from day one Contributory pension scheme Group income protection (after qualifying period) Life assurance Extra Perks Cycle to Work scheme Enhanced Maternity, Paternity & Adoption leave Fertility leave and support Who are we? We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here. So… what are you waiting for? Let’s build something remarkable together. ERIKS is an Equal Opportunities Employer.