Job Title: Hearing Centre Support Officer (OTC)
Location: Pontypridd
Contract: Full-time, Temporary
Pay Rate: £12.21 per hour
Overview
The Hearing Centre Support Officer will work within the Office of the Traffic Commissioner (OTC), providing critical support to the independently appointed Traffic Commissioner (TC). The Traffic Commissioners (TCs) are responsible for the licensing and regulation of UK-based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles), and for those who drive them. Their duties also include registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator's licence, and other statutory functions related to operator and driver regulation. This role is essential in supporting the TC to carry out statutory duties, particularly around case preparation, public inquiries, and post-hearing administration.
Key Responsibilities
* Prepare cases for public inquiry and complete post-hearing administration.
* Ensure all case papers are complete, accurate, and submitted in line with OTC procedures and SLAs.
* Act as clerk at public inquiry hearings, both at the Hearing Centre and at other locations when required.
* Provide accurate records of the TC's decisions or written directions and distribute them to relevant parties.
* Prepare appeal bundles for the Upper Tribunal when required.
* Handle sensitive data in compliance with data protection legislation.
* Maintain comprehensive and accurate case records (electronic and/or paper).
* Respond to telephone and written enquiries professionally, within delegated authority and statutory guidance.
* Support colleagues and management in delivering high-quality OTC services.
Management & Leadership
* Deliver responsibilities effectively in line with DVSA policies and processes.
* Uphold the reputation of the Office of the Traffic Commissioner, DVSA, Department, and Civil Service.
* Collaborate across teams to support a high-performing, respected agency.
Relationships
* Liaise with internal and external departments to meet customer needs.
* Maintain good communication and relationships with colleagues and stakeholders.
* Work with Traffic Commissioners and Tribunal Representatives to ensure a high-quality licensing function.
Required Skills & Experience
* Essential:
* Excellent verbal and written communication skills, with the ability to draft complex submissions and correspondence within a legislative framework.
* Strong organisational and administrative skills with the ability to prioritise workload effectively.
* Proven ability to analyse casework and prepare complex submissions in line with legal requirements.
Success Profile Behaviours
* Communicating & Influencing
* Working Together
* Making Effective Decisions
* Managing a Quality Service
* Delivering at Pace
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.
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