Job Title: Customer Care Agent Location: Hybrid – Chandlers Ford (2 days onsite per week) Salary: £26,208 per annum Hours: Monday to Friday (shifts: 08:00–17:00 or 09:00–18:00) Join Utilita – Where Customer Care Comes First At Utilita, we’re committed to delivering outstanding service to our customers. As a Customer Care Agent, you’ll play a vital role in resolving queries and ensuring every customer feels valued and supported. You’ll work closely with internal teams and use our systems to investigate and resolve issues efficiently. To set you up for success, your first 6 weeks will be full-time onsite at our Chandlers Ford head office for comprehensive training. After that, you’ll transition to a hybrid working model. Start Date: Monday 12th January 2026 What You’ll Be Doing As the first point of contact for our customers, you’ll: * Handle inbound calls and investigate customer queries to find the best resolution * Update and maintain customer records accurately * Collaborate with internal departments to resolve issues * Log and resolve complaints and service-related inquiries * Action requests from other teams and advisors What We’re Looking For You’ll thrive in this role if you have: * Excellent communication skills – both written and verbal * A ge...