Expanded access program coordinator

The role

The Expanded Access Program Coordinator (EAP Program Coordinator) will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs). This role involves managing a range of activities within the programs scope to ensure compliance, efficiency, and excellence in service delivery.

Key Responsibilities:

1. Healthcare Professional Enquiries Management:
* Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.
2. Collaboration with Project Management:
* Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
3. Support for Physicians and Pharmacists:
* Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.
4.