Job Overview We have an opportunity available to join Paragon's Sunderland site as a Digital Mailroom Agent. Working within a fast -paced digital mailroom operation, you will be responsible for opening and sorting incoming physical mail or processing digital mail to a high service level and achieve agreed SLA. Hours: Monday to Friday - Either 6am - 3pm / 7am - 4pm Overtime is also available. Your main duties would include: * Handling and processing incoming mail including personal and sensitive documents, financial information etc. * Processing the digital casework and archiving data to a high standard ensuring 100% quality and accuracy * Returning sensitive documents to customers and completing banking procedures for client * Following correct processes to meet required client criteria * Works quickly and with pace, highlighting anything that appears a risk or incorrect * Meets required service level agreements and achieves set KPI's * Manages own time effectively, handling multiple requirements/changes. Skills and Attributes we are looking for * Ability to learn quickly and adapt to change in delivery requirement * Experience within a fast-paced environment * Beneficial but not essential -using Different digital applications such as Kofax, Microsoft Office etc. * Excellent communication skills both written and verbal * Excellent time management and organisational sk...