Telephony Specialist - YorkJob Reference: 000540Salary: £51,000Closing Date: 06/03/2026 00:00:00Location: YorkEmployement Type: Full TimeWe are currently recruiting for a Telephony Specialist (Genesys). This role is a critical role within our Group IT function and is responsible for the management and ongoing support of the Genesys Telephone system across the Benenden Group.Working closely with the Society Head of Digital Transformation and business representatives from both Benenden Society and Hospital, to deliver the strategy, identify new and emerging functionality, of the Genesys platform and wider group communication systems.This role will be responsible for managing the development of new products and features enhancements to Genesys, by working closely with Genesys support partner to ensure effective delivery service.They will collaborate with stakeholders to define and deliver a roadmap of new initiatives and bring to life the product by implementing vision and direction within the Genesys product roadmap, they will be responsible for configuring, maintaining, and troubleshooting the Genesys Platform, IVR, chat and other functionalities.We are looking for candidates who are forward thinking with a proactive approach continually looking to improve the system and drive system forward.You will have: -Experience of managing complex cloud telephone systems (preferably Genesys)Strong customer service ethos at all levels, supported by ITIL experience and qualificationsBroad understanding of complex IT environments and infrastructure architectureOperational experience with a strong customer service ethos, experience of Call Centre/Contact Centre environment.Management of critical 3rd party suppliers & relationshipsThe Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be a requirement of 2 days in the office per week.As a valued colleague, we offer you a range of benefits including:Competitive SalaryFree Benenden Health membership (with access to savings at High Street retailers)Health & Wellbeing cash plan (which covers dentistry and optician fees)Free onsite parking25 days annual leave plus Bank HolidaysPension with up to 10% employer contributionsExcellent training and developmentCycle to work schemeEmployee engagement eventsSupporting local charities and opportunities to give back to our community through volunteeringMental Health First AidersFree onsite gymFor further information on this role, please refer to the Role Profile.We will be considering and interviewing candidates as they apply. We will close the position when we have the successful candidate, so please don’t delay in submitting your application.Any offer of employment for this role will be made under Benenden Health terms and conditions.