IT Operations Manager - Southampton - Hybrid - Circa £55,000 Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide support on key technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The smooth running of the business through stable, well understood and defined tools and systems Event, Incident and Problem Management supporting high availability of services The IT Service Desk, performing first line technical support and desktop management Oversight of vendor services and contracts, where 3rd party systems are used for the processing of any business or technology process Promoting the IT Ops function within the organisation and building relationships with key stakeholders We're looking for someone who Is extremely organised, structured and diligent Is data driven and process minded Is customer focused and consistently strives to ensure they are well served Has good leadership skills and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required Strong understanding of cyber security principles and best practices, having worked in an information security accredited environment Strong technical background with experience in managing outsourced IT services and vendor relationships Benefits include Discretionary Bonus Scheme Immediately Bi-annual bonus scheme based on the company and individual performance Pension Plan 25 days per calendar year For more details, please email Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy. ADZN1_UKTJ