Description
Our Lincolnshire local government clients seek a Customer Service Advisor, Care & Wellbeing. In this crucial and sensitive role within Children's Services, you'll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You'll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role.
Responsibilities
It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and, more importantly, not to take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care.
Qualifications – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
NVQ Level 2 in Customer Service or equivalent experience
Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Successful candidates will demonstrate a passion for delivering excellent customer service, strong communication skills, and the ability to handle sensitive information with discretion.
Excellent IT skills, including proficiency with Microsoft Office and Windows, are also essential.
Ability to use a range of software packages to an advanced level
Relevant local authority knowledge and experience (desirable)
Strong communication skills.
Strong interpersonal skills.
Ability to handle sensitive information with discretion.
Ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
Commitment to the principles of equality and diversity.
Experience in dealing with demanding customers.
Friendliness, helpfulness and positive attitude.
Proactive approach to continuous personal development.
Understanding of the Equality Act legislation (desirable)
Knowledge of GDPR principles (desirable)
Hours for this role will be between 08:00 and 18:00, Monday to Friday
Compliance Requirements
3 Years References
Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace