Ageas UK, Chandler’s Ford, England, United Kingdom
Claims Pet Products Delegated Authority Consultant
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: Up to £50,000, DOE
Location: Any UK Ageas office - hybrid
Closing Date for applications: Friday 2nd January
Job Overview: Ageas is looking for a dynamic individual to take the lead in managing relationships and driving governance of delegated claims authority for our Pet products. You’ll champion strong partnerships, keep a sharp eye on performance, and ensure our TPA delivers services that truly reflect Ageas’ promise of care, quality, and excellence. This role may involve occasional supplier visits, including overnight stays when required.
Key Responsibilities
* Manage and maintain strong relationships with Third-Party Administrators ensuring compliance with regulations and alignment with Ageas objectives.
* Drive Consumer Duty and Conduct Risk oversight, ensuring customer outcomes meet regulatory expectations.
* Oversee claims performance, cost control, and customer experience.
* Act as a technical expert for Pet claims, acting as a referral point for complex claims escalations, and embedding improvements to processes, controls, best practices and customer journeys.
* Engage with veterinary networks and industry bodies to strengthen market presence and influence.
* Collaborate with other Ageas teams to develop capability and mitigate risks.
Skills & Experience
* Pet Insurance claims handling and product knowledge experience essential, ideally with strong veterinary network knowledge.
* Delegated Authority Oversight experience managing outsourced claims arrangements.
* MI & Insight Capability able to interpret claims MI and feed into Pricing, Underwriting, and Partners.
* Regulatory Awareness strong understanding on consumer duty and fair value frameworks.
Benefits
* Flexible Working – Smart Working @ Ageas gives employees flexibility around location (within the UK) and flexibility within the working day to manage other commitments. Part-time/job-shares available. Minimum of 35 days holiday (incl. bank holidays) with option to buy/sell days.
* Supporting your Health – Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
* Supporting your Wealth – 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
* Supporting you at Work – Well-being activities, mindfulness sessions, Sports and Social Club events and more.
* Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
* Benefits for Them – Partner Life Assurance and Critical Illness cover.
* Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
* Getting around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
* Supporting you back to work – Return to work programme after maternity leave.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industries: Insurance
Important Notice – Recruitment Scam Alert
We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to apply via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact recruitment@ageas.co.uk with the subject FRAUD.
About Ageas
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We provide service to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means fair access to support and adjustments throughout your recruitment experience. If your needs are not covered by this list, please contact our Recruitment Team to discuss how they can help. We guarantee an interview for applicants with a disability who meet the minimum criteria for the role.
We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full‑time, part‑time or job share arrangements. To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas. Click on the ‘Apply button’ to be considered.
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