Are you ready to help shape the future of legal tech?
At Actionstep, were transforming how law firms work - and were looking for a dynamic Customer Development Manager to join our UK team.
In this role, youll be at the heart of growth: working with our valued clients to unlock cross-sell opportunities, deepen relationships, and deliver real value - ensuring they get the most from Actionstep.
Youll partner across Customer Success, Sales, Marketing, and Product to understand customer needs, propose smart solutions, and drive revenue growth - all while upholding our customer-first mindset.
If youre energetic, entrepreneurial and thrive in fast-paced SaaS environments, this could be the career move that accelerates you - and helps our clients run their firms smarter.
The Role at a Glance:
UK Customer Sales Development Manager
Hybrid - London (Kings Cross)
£65,000 - £75,000 Base £170,000 OTE
Plus Great Benefits & Perks
Company: Comprehensive legal business management platform for midsize law firms.
Pedigree: Fast growing, dynamic SaaS business with a global customer base and team.
Your Background / Skills: SaaS/IT Sales. Legal Industry Experience. Salesforce CRM Experience. Consultative Sales & Account Management. Upsell, Cross-sell.
Who we are:
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.
The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value.
We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers.
We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.
The Customer Development Manager Role:
As Customer Development Manager, youll drive revenue growth by uncovering cross-sell opportunities within our existing customer base.
Youll deepen relationships with current clients, identify evolving needs, and position the right add-ons or upgrades to maximise value, retention, and satisfaction.
Working closely with Account Managers and Customer Success, youll analyse usage patterns, surface insights, and proactively recommend solutions.
This role bridges service and sales - ensuring clients get the most from Actionstep while informing product and marketing with real customer trends.
About You:
Experience in the legal industry, ideally with practice management and accounting software
Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets
Skilled in assessing customer needs, building trusted multi-level relationships, and driving/closing opportunities
Experienced Salesforce CRM user
Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams and able to say no when needed
Proven relationship builder
Strong negotiator
Proactive problem solver with strong technical aptitude and the ability to resolve issues resourcefully
Strategic thinker who understands business goals, analyses data, identifies opportunities, and develops growth plans
High energy, positive attitude, strong work ethic, self-directed, and effective in fast-paced environments
Able to work autonomously and as a strong team contributor
Effective time manager with ability to juggle multiple work streams
Desirable:
Formal sales training/certification (e.g., SPIN, Challenger), and/or a Bachelors in Business, Marketing, or related field
What we offer in return:
Further develop and grow your sales technique with the support and sponsorship of your sales leadership
Flexible working
Unlimited leave
Competitive salary
Pension contributions
Private medical, dental and life insurance
Socials, lunches and team-building events
Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap
Relaxed and friendly team who genuinely care about and trust one another
Fantastic training and development opportunities
If youre driven, curious, and excited by the idea of helping customers unlock more value every day, wed love to hear from you. This is your chance to step into a high-impact role, collaborate with brilliant people, and grow with a fast-scaling SaaS leader.
Dont wait - apply now and help us power the next chapter of legal tech innovation.
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
TPBN1_UKTJ