The Credit Control / Customer Services role is responsible for managing customer accounts, ensuring timely payment of invoices, and delivering high-quality support to customers. This position combines financial administration with customer-facing communication to maintain strong relationships and smooth account operations.
Key Responsibilities
Credit Control
Monitor customer accounts to ensure payments are made on time.
Send reminders, statements, and follow-up communications regarding outstanding balances.
Investigate and resolve invoice or payment discrepancies.
Assess credit risk and assist with credit limit reviews.
Work closely with the Finance team to support month-end processes.
Maintain accurate records of all communications and account updates.
Customer Services
Act as a first point of contact for customer account queries, including billing, deliveries, order issues, and general account support.
Provide professional, friendly, and timely support via phone and email.
Liaise with internal departments (Sales, Logistics, Finance) to resolve customer issues efficiently.
Update customer account details and ensure data accuracy.
Handle complaints or escalations in a calm and solution-focused manner.
Skills & Competencies
Strong communication skills (verbal and written).
Excellent attention to detail and organisational abilities.
Ability to build positive working relationships with customers and colleagues.
Confident in managing difficult conversations professionally.
Good numerical skills and understanding of basic accounting concepts.
Proficiency with CRM, ERP, or accounting software (training can be provided).
Ability to multitask and prioritise effectively.
Experience Requirements
Previous experience in credit control, accounts administration, or customer service is desirable.
Experience in B2B environments is advantageous but not essential.
Competence in Microsoft Office, particularly Excel