As a Customer Support Coordinator, you will be supporting our Communities, adding value by helping vulnerable young people make the transition to adulthood and living independently. We have a rewarding opportunities available for those passionate about supported housing. The roles involve 12‑hour shifts (7am‑7pm) on a rota basis across 7 days, offering a consistent and structured pattern to support the needs of our residents.
This role requires you to provide high quality support and guidance to our young customers, providing the help they need to develop their independence, keep themselves safe, access training/education/employment and move confidently to permanent housing. This will involve working effectively as a team with external agencies and creating person‑centred support plans with goals that are achievable for our young people. You also deliver intensive and effective housing management support, ensuring our young customers maintain and thrive in their tenancies. This is a building‑based supported accommodation service with support to access the community needed in one of our services in Clitheroe.
Want to know more? Download the full job profile or hear what one of our current colleagues has to say about their role here supporting young people with care and compassion – Places for People. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and two satisfactory references.
Responsibilities
* Undertaking needs assessments
* Developing person‑centred support plans
* Building caring professional relationships with young people
* Providing advice, guidance and support to young people to assist them in meeting their goals
* Daily safeguarding and risk management
* Accurate record‑keeping and liaising with other professionals
* Planning transition and moves to permanent housing
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Qualifications
* Experience in a similar support‑based role
* Knowledge of tenancy and support management
* Excellent communication skills
* Team player who can also work independently
* Strong IT and administrative skills
* Effective record‑keeping skills
About You
Supportive. Resilient. Organised. If you're those three things, this is the role for you! In a nutshell, here's who we're looking for:
* You have experience of working with young people
* Can’t ’isn’t in your vocabulary. You radiate positivity and get things done with a smile.
* You’re passionate about helping young people and always willing to rise to the challenge
* You’re super calm in a crisis, dealing with challenges quickly and appropriately.
* You’re efficient with a brilliant eye for detail. You love a system and recognise the importance of record‑keeping.
Benefits
Clitheroe, Lancashire – £17,612.94 + Benefits (Part‑time/Temporary/Seasonal). Posted by: Places for People Living Plus. Posted: Saturday, 1 November 2025. We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7 %
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 2 %
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
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