CLAN Language Schools
Job Title: Operations Coordinator
Department: Operations
Line Management of: Activity and Welfare Staff
Location: Edinburgh (Scotland), UK
Contract Type: Full-time, Permanent, On-Site
About us
Welcome to CLAN Language Schools Ltd. Where learning English transcends the classroom and enriches lives worldwide. Established by a team with decades of collective experience in language education, CLAN Language Schools specialises in English language programs designed specifically for young international learners aged 7 to 17.
We pride ourselves on building unique learning programs that blend traditional English language teaching with engaging cultural immersions. Our year-round school is located in the heart of Scotland’s most vibrant city, Edinburgh! We offer a unique blend of classroom learning and cultural immersion through our comprehensive Excursion/Activity programs.
We understand that language is more than just words; it's the key to connecting with the world. That’s why we also provide online English lessons, ensuring learning opportunities are boundless and not confined by geographical limits.
We are now seeking an Operations Coordinator to join our team and contribute to our vision of delivering exceptional educational experiences.
Purpose of the Role
The Operations Coordinator will play a key role in supporting the planning, coordination and delivery of CLAN’s programmes. Working closely with the central office team, the post-holder will be involved in pre-summer preparation, recruitment, centre logistics, safeguarding, and operational delivery during the summer period.
This is a fully on-site role based at our Edinburgh offices,suited to someone with excellent organisational skills, experience in the language school sector, initiative, and a strong sense of responsibility. During the summer, the Operations Coordinator will act as a Centre Manager, leading on-site delivery and acting as the Designated Safeguarding Lead (DSL).
Key Responsibilities
* Coordinate planning, logistics, bookings, and resourcing for summer centres
* Manage communication with suppliers, venues, host institutions, and partners
* Support the CEO with programme scheduling, operational planning, and resource allocation
* Monitor operational budgets and assist with cost tracking across key projects
* Prepare operational handbooks, policies, and staff training materials
* Provide administrative and operational support to the senior management team
* Step in as Centre Manager during summer peak periods, overseeing daily operations, staff performance, and delivery quality
* Develop and lead social programmes in summer and year-round
* Drive recruitment of non-academic staff, assisting HR with compliance documentation and onboarding
* Ensure operational policies are kept up to date, accurate and in-line with Accreditation UK compliance
* Act as DSL (Designated Safeguarding Lead) and maintain high welfare standards
Essential Qualifications & Experience
* Proven management experience in educational programme operations, preferably with young learners summer courses as Centre Manager, Activity Manager, Welfare Manager or Director of Studies
* Strong leadership and team management abilities
* Excellent communication, organisational, and interpersonal skills
* Knowledge of safeguarding and welfare practices
* Experience with budgeting and resource management
* Strong problem-solving and crisis-management abilities
* High level of computer literacy (MS Office, databases, email)
* Bachelor’s degree in a relevant field
* Right to work in the UK
* Valid Enhanced PVG (or willingness to obtain through CLAN)
Desirable Qualifications & Experience
* 2+ years’ experience in ELT and leadership within multi-site or year-round operations
* Experience managing seasonal or multi-site provision
* Knowledge of Accreditation UK standards
* Safer Recruitment in ELT
* Specialist Safeguarding (Level 3)
* First Aid at Work (Level 3)
Personal Attributes
* Supportive, collaborative leadership style
* Commitment to safeguarding, equality, and inclusion
* Analytical, proactive, and solutions-focused
* Passionate about learner and staff development
* High professional standards and integrity
Safeguarding Statement
CLAN Language Schools is committed to safeguarding and promoting the welfare of children and young people. All staff must share this commitment and undergo appropriate pre-employment checks, including Enhanced PVG clearance and verification of identity and right to work.