Head of Sales and Service Location: Ely, Cambridgeshire Hours: 40 hours per week Monday – Friday (Office based) Hourly Rate / Salary: Circa £60,000 Duration: Permanent Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. Job Duties: * Driving performance through positive reinforcement * Defining and implementing new processes and procedures * Setting and monitoring KPI targets for sales and aftersales teams * Training of new starters in the team * Recruitment and onboarding of new team members * Performance management * Key reporting to senior management on SLAs * Dealing with escalated complaints from customers * Holding investigations into quality issues * Working with Marketing department to increase revenue Skills and Experience Required: * Proven people management experience * Ability to work under pressure while performing * Sales orientated with a passion for excellent customer service * Good business acumen and commercial awareness * Ability to communicate to various stakeholders If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy. INDPERM